FAQs
Questions?
Straight answers on promotions, loyalty, rewards and price. Can't find yours? Ask us →
Getting started
How fast can you go live?
72 hours from brief to testing. Brief us on Monday and you'll be testing your site on Thursday. It goes live as soon as you sign it off. Bigger or custom builds take longer and we'll tell you how long up front.
Do we need our own developers?
Nope. We design, build, host and run the whole thing. Got a digital team already? We can just handle the rewards. See Fulfilment
Can we mix promotions, loyalty and rewards?
Yes. They all run on the same engine, so a promotion can feed a loyalty program and the rewards land in one place.
Do you work with agencies?
All the time. Creative, media and shopper agencies brief us on behalf of their clients. We're the engine behind the idea.
What kinds of businesses do you work with?
FMCG, electronics, financial services, retail, aviation, healthcare and property, from national brands to fast-growing challengers.
Running a promotion
Which promotion should we run?
Cashback, to give people a reason to buy a big-ticket item now. Instant win, for buzz at the shelf or in venues. Sweepstakes, for a hero prize and a bigger database. Still not sure? Tell us the goal and we'll recommend one.
Who looks after the T&Cs and permits?
We do. We write the terms and conditions and sort trade promotion permits where they're needed.
How do you stop fraud?
Every claim is checked before a reward goes out. AI receipt reading (OCR) is included as standard. We flag duplicates across receipts, emails and payment details, check entry limits and a real person reviews anything suspicious.
How quickly do entrants hear back on a receipt?
Within 15 minutes.
Who answers participants' questions?
Our own customer service team, by phone and email. Claims, cards and "where's my reward?" all come to us, not to you. Most questions are answered within one business day and all within three.
What happens with disputes and complaints?
We handle them, including winner disputes and anything that needs escalating, and we keep you in the loop on every one.
Cards and payouts
How do people get their rewards?
Usually as a digital Visa card, sent by email or SMS, that goes straight into Apple or Google Wallet. No app needed. We also do gift cards and physical rewards.
How quickly do they get paid?
Once a claim is approved, a digital card lands instantly.
Can rewards only be spent with us?
Yes. We can make cards spendable only where you choose, so the reward money comes back through your tills.
Do you resell gift cards?
No, we issue them. As a Visa Principal Issuing Member we issue cards directly, which gives you more range, more control and your brand on the card.
Rewards
How much of the rewards site can we make our own?
Your logo, colours, banners and quick links, on your own branded site. Want it fully custom? We can do that too, at a higher cost.
How do our people get access?
We agree who's eligible with you, then send a welcome email. They sign up in a minute.
Who chooses the deals?
You do, with us. We ask what your people actually buy and tailor the offers to suit.
What does our team need to do once it's live?
Not much. We run the site, send the eDMs and answer members' questions. You tell your people it exists.
What reporting do we get?
Live reporting on sign-ups and usage.
Can people outside our organisation use it?
Only the people you make eligible.
Pricing
How much does it cost?
Promotions start from $10,000 per promotion, Loyalty from $5,000 a month and Rewards from $750 a month. Detailed pricing is quoted when you book a demo. See pricing
Is there a setup fee?
Yes, for Loyalty and Rewards there's a one-off setup cost, quoted with your program. For Promotions, the build is included in the price.
Is there a minimum term?
12 months for Loyalty and Rewards. Promotions run for as long as your campaign does.
Who pays for the rewards?
You do and it's kept separate from our fee. That money goes to your customers or your people, never to us.
What if we get more claims than expected?
Nice problem to have. We'll flag it early and agree the next step with you before it costs you anything.
What do custom features cost?
It depends on the feature. We'll scope and quote it before any work starts. No surprises.
How long is a quote valid for?
30 days.
Reporting and data
Can we see results during the campaign?
Yes. Your live dashboard shows entries, claims and rewards as they happen.
What can you report on?
Total entries, plus entries by retailer or banner, state and product, opt-in rates and how participation moves over time. It's all standard and it can be split by retailer for your customer presentations. Ask us for an example dashboard and post-campaign report.
Who owns the data?
You do. Opt-ins and entries are collected for your brand and handled under Australian privacy law.
What data do we get at the end?
The full entry and opt-in data, plus your end-of-campaign report.
How long do you keep the data?
Five years, stored securely, then deleted.
Still got a question?
A real person will answer it within one business day.