Case study · Promotions
Scholl Money Back Guarantee: an always-on program, moved without missing a beat
Scholl moved its always-on 90-day money back guarantee to orsom. It was live within weeks, validating claims across about 35 products and 34 retailers.
The challenge
What they needed
- Move an always-on guarantee program to a new provider without disruption.
- Validate claims across about 35 products and 34 retailers.
- Refund genuine customers quickly and decline the rest clearly.
The solution
What we ran
- Branded claims site, support line and inbox, live from June 2026.
- Checks on invoice, product, batch number, photo and retailer.
- Validation within 3 days, with refunds by bank transfer.
- New products added as the range grows.
The results
What it delivered
Weeksto migrate the program and go live
~70claims handled July to September 2026
3 daysto validate each claim
Every claim has a clear approve, decline or resubmit path.
Source: Scholl monthly claim data, Jul to Sep 2026
The product behind it
orsom PROMOTIONS
See how it works, what's included and what it costs.
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